Return Policy
Powrdeck – Kofel Services & Repairs LLC
Powrdeck makes every effort to ensure customers receive their equipment in excellent condition. Due to the nature of large machinery and freight shipping, our return policy reflects the high cost of transportation, inspection, and restocking.
Return Window
Returns are accepted within 15 days of delivery.
Eligible Returns
Returns are accepted for:
- Incorrect items shipped
- Damaged items (reported immediately at delivery)
- Non-defective items (customer remorse), subject to restocking fee
Non-Eligible Returns
We cannot accept returns for:
- Used equipment
- Fuel-operated equipment that has been gassed or run
- Custom orders
- Items not in original packaging
- Equipment damaged by user operation
Restocking Fee
A 1% restocking fee applies to returns of non-defective equipment.
This fee covers:
- Freight return transportation
- Inspection
- Repackaging
- Manufacturer processing costs
Return Shipping Costs
Return shipping for non-defective equipment is the responsibility of the customer.
Damage Reporting Procedure
Damage must be reported on the freight bill at the time of delivery, otherwise freight claims cannot be processed.
Contact Information
Powrdeck – Kofel Services & Repairs LLC
Email: support@powrdeck.com
Phone: +1 (629) 225-5515
Website: https://powrdeck.com
Address: 1800 Main St, Dunlap, Tennessee 37327, USA
