FAQ

Last Updated: March 2025
Powrdeck is owned and operated by Kofel Services & Repairs LLC, Tennessee

1. What products does Powrdeck sell?

We specialize in high-quality outdoor power equipment and heavy-duty machinery, including:

  • Zero-turn mowers
  • Riding lawn tractors
  • Snow blowers
  • Generators
  • Trailers
  • Automotive lifts
  • Small-engine equipment and tools

All products are sourced from reputable U.S. distributors and manufacturers to ensure top-tier reliability.

2. How long does shipping take?

Shipping typically takes 10–16 business days depending on the product, inventory status, and freight carrier schedules.
Large items require freight handling, which may add additional time.

3. Do you provide tracking numbers?

For freight shipments, we do not provide traditional tracking numbers because LTL carriers operate differently from parcel couriers.

Instead:

  • You receive an email when your order ships
  • The freight carrier calls you directly to schedule delivery

This ensures safe delivery and proper inspection at arrival.

4. How much is shipping?

Powrdeck charges a flat freight shipping rate of $299 per order, regardless of product size or weight.

5. Where do you ship?

We ship to all states in the continental United States, except:

  • Alaska
  • Hawaii
  • U.S. territories
  • PO Boxes, APO/FPO addresses

Freight shipments require a physical street address.

6. What payment methods do you accept?

We accept all secure major payment methods including:

  • Visa, MasterCard, American Express
  • Discover
  • Secure debit card payments
  • Shop Pay / Klarna (if enabled)
  • PayPal (if enabled)

Every payment is processed through encrypted channels for customer safety.

7. Are my payments secure?

Yes. Powrdeck uses encrypted SSL technology and secure payment gateways.
We never store full credit card information.

8. Will I pay sales tax?

No. Powrdeck does not charge U.S. sales tax on any orders.

9. Can I return a product?

Yes, you may return eligible products that are unused, in original packaging, and in sellable condition.

Important details:

  • Returns must be requested within 15 days of delivery
  • A 25% restocking fee applies due to high freight, inspection, and handling costs
  • Customer is responsible for return freight shipping
  • Used, assembled, or operated equipment cannot be returned

For full details, refer to the Powrdeck Return Policy.

10. What happens if my item arrives damaged?

If your freight shipment arrives damaged:

  1. Inspect the equipment before signing the delivery receipt
  2. If damaged, refuse the shipment
  3. Note the damage with the driver
  4. Contact us within 24 hours with photos

Once a shipment is signed as “received in good condition,” damage claims become difficult to approve.

11. What is your warranty policy?

Most products sold by Powrdeck come with a manufacturer’s warranty, typically covering:

  • Engine defects
  • Structural failures
  • Manufacturer workmanship issues

Warranty terms vary by product brand.
Powrdeck assists with warranty claim guidance but manufacturers ultimately provide the repairs or replacement parts.

Customers are responsible for transporting equipment to an authorized service center unless otherwise stated.

12. Can I cancel my order?

Orders may be canceled before they ship.
Once an order has been handed to the freight carrier, cancellation is no longer possible and the standard return policy applies.

13. Will the carrier deliver inside my garage or driveway?

Freight companies provide curbside delivery only.
This means the driver will drop the item at the closest accessible point but will not:

  • Bring it indoors
  • Assemble the equipment
  • Transport it down a long driveway
  • Move it onto your property

You are responsible for moving the item after delivery.

14. How will I know when my order is arriving?

The freight carrier will contact you by phone to schedule a delivery appointment.
This is required for oversized freight deliveries.

15. Who do I contact for product questions or support?

Our support team is available to assist with product questions, warranty guidance, and order updates.

Powrdeck – Kofel Services & Repairs LLC
Email: support@powrdeck.com
Phone: +1 (629) 225-5515
Address: 1800 Main St, Dunlap, Tennessee 37327, USA
Website: https://powrdeck.com

16. Why should I buy from Powrdeck?

Customers choose Powrdeck because we offer:

  • Premium, high-performance equipment
  • Fair pricing with no sales tax
  • Safe, secure payments
  • Freight-shipping expertise
  • U.S.-based support with real industry knowledge
  • A growing partnership with Kofel Services & Repairs LLC, a respected Tennessee small engine repair provider

Our mission is to bring professional-grade equipment to homeowners and businesses seeking long-lasting performance.

17. How do I check the status of my order?

Email us at support@powrdeck.com or call +1 (629) 225-5515 with your order number and full name.
We will provide the most current carrier update available.

18. Do you accept dealer partnerships?

Yes. Powrdeck is expanding its dealer network.
If you own a repair shop, parts store, or equipment company and want to partner, contact us directly.